Refund policy

Return window

Eligible merchandise may be returned within 30 days of the date it was delivered to you. Contact us promptly so return authorization and shipping can be arranged within this window.

Request authorization first

Email sales@thefishician.com with your order number, the product you wish to return, and the reason for the return. A Return Merchandise Authorization (RMA) is required before you ship a return. We will provide the appropriate return address and instructions privately. Do not send merchandise without authorization.

Product condition

Returned merchandise must be complete, in its original packaging, and in resalable condition, including all supplied accessories and components.

Exclusions

Non-stock items are not eligible for return. Opened or unsealed DVDs, CDs, and cartography products are not returnable unless defective. Any product designated as non-stock or non-returnable will be identified before purchase.

Restocking fees

Eligible merchandise returns may be subject to a restocking fee of up to 15%. We will explain any applicable fee when arranging your return authorization.

Return shipping

Customers are responsible for return shipping charges for change-of-mind returns. Original shipping charges are nonrefundable for these returns. Contact us for authorization and shipping instructions before sending the merchandise back. Damaged, defective, or incorrectly shipped merchandise is handled separately through the process below.

Damaged, incorrect, or defective merchandise

Contact sales@thefishician.com promptly if your order arrives damaged, incorrect, or defective. Include your order number, a description of the issue, and photographs where applicable so we can help arrange the appropriate next steps.

Warranty and service

Products requiring warranty or other repair service are handled through the appropriate manufacturer. Contact us if you need help identifying the manufacturer’s service process.

Refunds

Approved refunds will be issued to your original payment method within 10 business days after we receive and inspect your return. Your bank may take additional time to post the refund. Applicable change-of-mind shipping charges and any disclosed restocking fee will be excluded from the refund as described above.

Contact

The Fishician

sales@thefishician.com

(248) 408-6418